How to set a password for a user who cannot log in

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In the user list, click "Change password" in the needed row, enter or generate a password and pass it on to the person.

  1. Open “General settings” → the “Users” tab.
  2. Find the person via “User search” and click “Change password” in their row.
  3. Enter a “New password” and “Password confirmation” — at least 6 characters. You can click the generate button: a 10-character password will appear in plain text, which is convenient to copy.
  4. If you want the person to choose their own password, check “Ask to change password at next login”.
  5. Click “Save password” and give the password to the user in a convenient way.

No email is sent to the user in this case — you provide the password yourself. If the person's email works, it's easier to send them to the “Forgot password?” page: a temporary password will arrive on its own.

The password is changed only on this site: accounts on different sites are independent.

If it didn't work

  • “Passwords do not match” or “minimum 6 characters.” The password wasn't saved — open the window again and re-enter it.
  • The row has no “Change password” button. This is the platform's support service account; only the owner can change its password.
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See also

What's where in the "General settings" sectionNine tabs: Users, Adding objects, Finance, Prices, Promo codes, Accepting payments, About the site, Site languages, SEO promotion.How to download a copy of the site and restore it from the copyThe /backups section: "Download site copy" saves an encrypted file, "Restore from file…" returns the site to it. A safety copy is made before restoring.How to split users into groups and open a section to only one groupGroups are created on the "Users" tab in the "General settings" section, and in the section's window, with the access "Registered users only", you mark the groups that can see it.How to let users add objects to a section themselvesThe "Adding objects" tab in the "General settings" section: click "Configure" next to the section and mark groups or individual users.

In the help section, you will find answers to frequently asked questions and useful instructions for working with the Site Look website builder. Here you can learn how to manage sections, add objects, and configure the website. The materials will be useful for both beginners and experienced users. If you haven't found an answer, contact support.