How to send conversations to amoCRM chats and open the site from the amoCRM menu

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Chats are connected with the «Connect chats» button after you get a channel from amoCRM support; the menu item is added with the widget.zip archive from the app_amo section page.

Both features are set up on the page of the section with the app_amo module, once amoCRM is already connected.

Chats

  1. Send amoCRM support a request for a chat channel. In it, specify the «Chat channel hook link» from the section page.
  2. In reply, you will receive a channel ID and a secret key. Enter them in the «Module settings»: «Chat channel ID», «Channel secret key». If you wish, change the «Channel name in amoCRM».
  3. On the section page, click «Connect chats».

New messages from this site's multichat appear in amoCRM chats. A manager's reply from amoCRM is sent to the customer in the same channel. Conversations from before the connection are not transferred. You can stop the transfer with the «Disconnect chats» button.

The site in the amoCRM left menu

  1. On the section page, click «Download widget.zip». The archive is built for your site.
  2. In amoCRM, open your integration, click «Upload archive», then «Install».
  3. In the «Module settings», specify the «Section after login»: / — home page, /multichat — multichat.

A «Site» item will appear in the amoCRM menu. An employee logs in to the site with their amoCRM account without a password, and the site account is created automatically. Pages from the «Payment pages (open in a new tab inside the amoCRM frame)» field open separately: payment inside the amoCRM window doesn't work.

If it didn't work

  • «This site has no multichat». Chats require a connected multichat.
  • There is no «Upload archive» in the integration card. The archive is accepted only by an integration created in your account (the «Private integrations» section). Create one and enter its ID and key in the module settings.
  • Operators' replies from the multichat are not visible in amoCRM. The panel will warn that no amoCRM user with chat access was found. Grant such access to at least one employee.
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See also

What are site apps and integrations and where to enable themAn integration is a site section with a special module: create a section, choose the module in the “Integrations” tab of the module store and fill in the “Module settings”.How to send site requests to amoCRMCreate a section with the app_amo module, set up an integration in amoCRM, enter its ID and secret key and click “Connect amoCRM” — requests will become deals.How to open the site as an app in Bitrix24Create a section with the app_b24 module, add a local app on the portal with the addresses from the section page, and enter its client_id and client_secret in the module settings.How to connect MoySklad and export products to the siteCreate a section with the app_moysklad module, paste the token from MoySklad and click «Connect» — groups become catalog sections, products become objects with prices and availabil…

In the help section, you will find answers to frequently asked questions and useful instructions for working with the Site Look website builder. Here you can learn how to manage sections, add objects, and configure the website. The materials will be useful for both beginners and experienced users. If you haven't found an answer, contact support.