How to send orders from the site to MoySklad

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On the app_moysklad section page, check «Send site orders to MoySklad» and select the legal entity and warehouse — orders from the cart will land in MoySklad under «Customer orders».

  1. Open the page of the section with the app_moysklad module. MoySklad must already be connected.
  2. In the «Settings» block, check «Send site orders to MoySklad».
  3. Select the «Order legal entity» and, if needed, the «Order warehouse». If a warehouse is selected, you can enable «Reserve products (if a warehouse is selected)».
  4. Click «Save».

An order placed in the site's cart will appear in MoySklad: Sales → Customer orders. The counterparty is looked up by phone or email, and if it doesn't exist, a new one is created. The order items are the same products and variants as in MoySklad. The remaining form fields go into the order comment.

Only orders made after connecting are sent. The list of recent orders and their status is shown in the «Orders» block on the section page.

If it didn't work

  • The order has an error. The site retries sending several times on its own. If the error remains, click «Retry failed».
  • Old orders are not in MoySklad. This is by design: only orders after connecting are sent.
  • An item arrived without a product, as text only. The product was added on the site manually and is not linked to MoySklad. Such items are written to the comment.
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See also

What are site apps and integrations and where to enable themAn integration is a site section with a special module: create a section, choose the module in the “Integrations” tab of the module store and fill in the “Module settings”.How to send site requests to amoCRMCreate a section with the app_amo module, set up an integration in amoCRM, enter its ID and secret key and click “Connect amoCRM” — requests will become deals.How to send conversations to amoCRM chats and open the site from the amoCRM menuChats are connected with the «Connect chats» button after you get a channel from amoCRM support; the menu item is added with the widget.zip archive from the app_amo section page.How to open the site as an app in Bitrix24Create a section with the app_b24 module, add a local app on the portal with the addresses from the section page, and enter its client_id and client_secret in the module settings.

In the help section, you will find answers to frequently asked questions and useful instructions for working with the Site Look website builder. Here you can learn how to manage sections, add objects, and configure the website. The materials will be useful for both beginners and experienced users. If you haven't found an answer, contact support.