The form said "sent", but there is no request

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Look for an email with the subject "Заявка с сайта …", including in "Spam", and check that the form button has a Отправить{…} rule.

First, search your mail for the subject "Заявка с сайта" — including the "Spam" folder. Emails from a new domain almost always end up there.

If the email is nowhere to be found, open the form and check the button's action: the email is sent only if it has the "Отправить" rule. Отправить{адрес} sends the request to the specified address, empty brackets Отправить{} — to the site administrators at the e-mails of their accounts. The message shown after sending is set by a separate "Сообщение" rule — it does not mean that sending an email was configured.

On the site, a submission is saved only if the button has the Сохранить or Оплатить rule, an orders table has been created for the form, or the form has a "Товары в корзине" field or a "Набор услуг с ценами" field. Also check the recipient address for typos.

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See also

Changes are not visible on the siteGuests receive pages from the site cache, while the browser keeps its own copy. Check in incognito mode, refresh with a cache clear (Ctrl+F5), or reset the cache at /pagecache.The page returns 404Either there is no section with that address, or it is set to "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field and save — then it will stay.

In the help section, you will find answers to frequently asked questions and useful instructions for working with the Site Look website builder. Here you can learn how to manage sections, add objects, and configure the website. The materials will be useful for both beginners and experienced users. If you haven't found an answer, contact support.