I paid, but my balance wasn't topped up

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The balance is topped up when the order gets the "Paid" status via the bank's notification. Open "Finance" — it shows whether the order is awaiting payment.

A top-up is an order: the money is credited at the moment the bank confirms the payment and the order gets the "Paid" status. This usually takes seconds, but the bank's notification may be delayed.

Open the /finance section: when opened, it automatically reconciles paid orders with the balance, and shows unpaid ones in the "Awaiting payment" line. If the order is there — the payment did not reach the site; repeat it using the order link.

The bank does not confirm payment by invoice: the "Paid" status is set by the site administrator on the order page, after which the amount is credited.

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