What is multichat and how to get started

1. Create a section and enter the value multichat in the «Модуль» field. The page works only for logged-in users: a guest will see a prompt to log in.
2. Open the section. On the left is the folder column, in the middle is the conversation list with search, and on the right is the open conversation.
3. Click «Добавить канал» under the "Написать" button. While there are no channels, the same button pulses right in the empty list.
4. In the «Каналы мультичата» window, in the "Новый канал" block, choose what to connect: Email, VKontakte, Telegram, WhatsApp, MAX, Avito, Ozon, Wildberries, Yandex Market, T-Bank, Odnoklassniki or Site chat. The settings for that channel will open.
5. Fill them in and save. The new channel will be added to this multichat automatically, and the first messages will be pulled in immediately or within a couple of minutes.

Each inquiry is a conversation (a ticket with its own number). New ones land in «Входящие», from where an employee takes them into work, replies and marks them as done.

The window adapts to you: the borders between columns and the height of the reply field can be dragged with the mouse (a double-click on a border restores the default). The settings, "Написать" and "Новая папка" windows do not block the page — they can be moved by the header, resized and minimized. Esc closes a window.

There can be several sections with multichat — for example, a separate one for the sales department. Each has its own set of channels: the checkboxes in the "Каналы мультичата" window show or hide a channel only in this section, and the account and conversations are not deleted.

If it didn't work

• There is no "Добавить канал" button. Only the site administrator sees it.
• The section title above the multichat has disappeared. This is by design: empty titles and text are not displayed, and filled-in ones are edited in the section settings, not by clicking on the page.
• The channel is connected, but there are no conversations. Check the "Ошибки подключений" triangle at the bottom of the folder column and the channel checkbox in the "Каналы мультичата" window.