Multichat and communication
← BackMessages from messengers, marketplaces, and e-mail in one window, plus website chat.
What is multichat and how to get startedMultichat gathers conversations from messengers, social networks, marketplaces, email and the site chat into one window. Start with a section with the multichat module and the "Доб…How to reply to a customer in multichatOpen the conversation, click "Принять в работу", then "Ответить". Send with the "Отправить" button or Ctrl+Enter, and finish with "Выполнено".How to connect Telegram, WhatsApp and MAX to multichatThese messengers are connected via QR code: connection name → "Сохранить" → "Подключить по QR" → scan the code with your phone.How to connect VKontakte and Odnoklassniki group messagesBoth require a community access key. For VKontakte, the Callback API also needs to be set up; Odnoklassniki subscribes on its own.How to connect Ozon, Wildberries and Yandex Market chatsEach marketplace is connected with an API key from the seller account: “Add channel” → marketplace → paste the key → “Save and connect”.How to connect Avito messagesThe easiest way is the “Connect via Avito” button: sign in to the company account and grant access. The second way is your own Client ID and Client Secret keys.How to connect email to the multichat“Settings” → “Email settings” → “Add account”: select the email service, enter the address and app password, click “Check” and “Save”.How to receive T-Bank payments in the multichatThe “T-Bank” channel shows incoming payments to the business account as messages: one conversation per payer. It is connected with a T-API token.How to work with multichat foldersFour system folders — Inbox, In progress, Done, Trash — plus your own folders and subfolders. Conversations are moved by drag and drop or with the “Move” button.How to automatically sort messages into folders“Settings” → “Rules”: one rule per line, for example Messages with the subject "URGENT" move to the folder "Important". Check them with the “Test” button.How to set up working hours and an out-of-hours auto-reply“Settings” → “Rules” → “Working days” tab: hours, days off, holidays and the auto-reply text. The auto-reply is not sent until you click “Save”.What staff see in the multichat and how to give them access to settingsA staff member sees “Inbox” and their own conversations in the “In progress” and “Completed” folders. The administrator grants access to “Settings” with the “Select staff” button.How to add an online chat to your websiteIn the multichat, create a “Website chat” channel, copy the embed code and add it to all pages of your site. Conversations with visitors will arrive in the multichat.How to show the number of unread messages in the menuAdd an item with the informer_multichat module to the structure — the menu will show an icon with a red count of unread conversations that leads to the multichat.How to set up an internal chat for employeesA section with the chat module provides a “General chat” for all site users and private conversations between two people. The same conversation is visible in the multichat as “Orga…How to send a file, reply with a quote or forward a message in the internal chatFiles — with the paperclip, by dragging, or Ctrl+V. Right-clicking a message (or ⋮, or a long press on a phone) opens a menu: reply, forward, edit, delete.
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