How to automatically sort messages into folders

1. Open “Settings” → “Rules”, the “Message processing rules” tab.
2. In the “Rule editor” field, write one rule per line. Lines starting with // are comments.
3. Click “Test”: above the buttons you will see a list of conversations from the “Inbox” folder that the rules would move — nothing is actually moved.
4. Click “Save”. To sort what is already in the “Inbox” folder, click “Run rules”.

The condition (what to look for) is one of:

• Сообщения от "ivan@mail.ru" — the sender contains the text;
• Сообщения с окончанием на "@bk.ru" — the address ends with;
• Сообщения с темой "СРОЧНО", Сообщения содержащие в теле "оплата";
• Сообщения из канала "ВКонтакте" — Telegram, WhatsApp, Avito, Ozon, Wildberries, Yandex Market, T-Bank, Odnoklassniki, MAX and “Website” also work.

The action is перемещать в папку "Заказы", удалять в корзину or перемещать в "Выполненные". Example: Сообщения из канала "Avito" перемещать в папку "Авито".

If several rules match, the last one applies. The folder name must be written exactly as in the column — the list is below the editor, “Available folders”.

There is also a “Simple editor” — the same rules as a form: “Sender contains”, “Subject contains”, “Channel”, then “Move to folder” or “Change status”.

If it didn’t work

• The rule didn’t apply to a customer’s reply. Rules check the first message of a new conversation; subsequent messages go into the same conversation (for T-Bank payments — each payment).
• “Folder not found”. The name in quotes doesn’t match the actual one — compare it with the “Available folders” list.
• The rule doesn’t move to the “In progress” folder. This is by design: only a person can take a conversation into progress.